Delivery
Last updated July 19, 2024
We offer delivery!
Delivery is in beta right now, so we'll need to set this up for you.
We are actively working on a self-serve delivery feature, so you can better manage delivery on your own. Stay tuned!!
Setting up delivery
When you get a moment, please send us an email at support@hotplate.com with a few things:
- A spreadsheet with two columns, one being the zip codes you want to deliver to, and the other being the price you want to charge to deliver to that zip code (e.g. “19103”, “5.00” would be the values of a row)
- The best contact for customers to reach out if they end up outside your delivery zone but want to inquire about an order (this could be an instagram handle, email, or phone number)
- [Optional] A minimum cart size for delivery (e.g. $25.00)
- [Optional] An order minimum for offering free delivery, if you'd like to do this
Once you send us those, we can set it up for you!
Once you have delivery set up
There are a few things you should know once delivery is set up on your account:
- Be sure to "Duplicate" an event with delivery for any new events instead of creating a new event
- Whenever you want to offer another delivery window, be sure to "Duplicate" the delivery pickup window, instead of adding a new pickup window
- Unfortunately, even if you create a new pickup window with the "Delivery" location, the delivery settings won't be saved unless it's duplicated from another window. Look for the yellow "Delivery" tags to ensure the delivery settings were saved!
Following these steps will make sure the delivery settings are preserved! If you think delivery may not be working properly for any reason, please reach out :)
What it looks like to duplicate an event:
Click the 3 dots on an Event. Or, click into an Event and hit the "Duplicate" button at the top.
What it looks like to duplicate a delivery window:
Always feel free to reach out to us at support@hotplate.com or text / call us at (214)833-9248, and we'll gladly help you with anything you need!