Chefs love that Hotplate automatically texts your customers when Drops go live, but did you know that you can also send a one-off text blast to your customers anytime?
You might have an announcement for your customers that you want to send separately from your automated orders open notification. Maybe you’re letting folks know you’re changing your schedule, sharing an update about your business, highlighting an upcoming event, or just sending good wishes on a holiday.
To send a text blast
Go to your Inbox tab
At the top, click Blast
Select your Audience
All subscribers
New customers
Inactive customers
Loyal customers
Never ordered
Compose your message and include a URL if you’d like. For security, only Hotplate URLs can be sent.
Click Send!
Here’s a super quick video to walk you through it https://www.loom.com/share/b1c7acf3b2a842c7980a60807e416d68?sid=974d0163-9d13-4c9f-9544-cb12838dc9bf
To text customers with open orders
You can also choose to text just the customers with open orders (or a subset of those customers). Chefs often do this to let customers know about a change in pickup times or location. To do this:
Go to your Orders tab.
Click the three dots in the top right
Click Text Blast
Compose your message, preview it, then click Text Customers
Previewing your text message
Anytime you compose a one-off text message, you’ll get a preview if what your customers will see like this: