Hotplate

Where to find payout controls in the new portal and what each option does.

Where are payouts in the new Hotplate portal?

How to quickly find and copy your storefront, current drop, and SMS signup links.

Where to find links in the new portal

Where duplicate +1 week moved, how to duplicate correctly, and what to double-check before publishing.

How to duplicate a drop in the new portal

What changed from the old Prep view, and when to use Prep vs Pickup report in the new portal.

Prep list vs Pickup report in the new portal

How to send direct messages and manual reminder blasts in the new portal.

How to message customers in the new portal

How to update orders after checkout, including notes, items, and fulfillment details.

How to edit order details in the new portal

How to find commonly used reports and exports in the new portal.

How to download reports in the new portal

Helpful tips for chefs coming from the old Hotplate portal.

Where did things move in the new portal

Frequently asked questions about the new Hotplate portal, launched 3/9/26

New Portal FAQs

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.