Hotplate

Where to find payout controls in the new portal and what each option does.

Where are payouts in the new Hotplate portal?

How to quickly find and copy your storefront, current drop, and SMS signup links.

Where to find links in the new portal

Where duplicate +1 week moved, how to duplicate correctly, and what to double-check before publishing.

How to duplicate a drop in the new portal

What changed from the old Prep view, and when to use Prep vs Pickup report in the new portal.

Prep list vs Pickup report in the new portal

How to send direct messages and manual reminder blasts in the new portal.

How to message customers in the new portal

How to update orders after checkout, including notes, items, and fulfillment details.

How to edit order details in the new portal

How to find commonly used reports and exports in the new portal.

How to download reports in the new portal

Helpful tips for chefs coming from the old Hotplate portal.

Where did things move in the new portal

Frequently asked questions about the new Hotplate portal, launched 3/9/26

New Portal FAQs

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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