One of Hotplate’s most loved features is our automated text notifications.
From the moment your drop goes live to when customers pick up their order, Hotplate sends automated notifications to keep your customers informed. No manual texting or managing DMs required.
What automated text reminders does Hotplate send to my customers?
⏰ Before orders open
Drop text — sent right before orders open
Sent to: All subscribers
⏳ Before orders close
Orders close reminder [optional] — sent at a custom time before orders close
Sent to: Subscribers who haven’t placed an order
✅ After checkout
Order confirmation — sent immediately after checkout
Sent to: Customers who placed an order
Note: Customers also receive an email confirmation
📦 Before pickup
Customers who placed an order may receive 2 of these 3 reminder texts:
24-hour pickup reminder — 24 hours before pickup
2-hour pickup reminder — 2 hours before pickup
15-minute pickup reminder — 15 minutes before pickup
⭐ After pickup
Review request message [optional] — 24 hours after pickup
Sent to: Customers who placed an order
How to edit your default automated reminders
Go to Settings
Click Reminders
Edit your default reminders for Drops and Orders
Save
Can I customize a reminder for a specific drop?
You can!
Go to Drops to create a new drop
Go to the Summary tab
Click on the Drop text box to edit it
This will update the drop text for that specific drop only. Other drops you create will use your default drop text located in Settings.
When you duplicate a drop, the drop text will also be duplicated.
What automated text reminders does Hotplate send to me?
Hotplate also sends you, the chef, a few different automated texts.
30 minutes before your drop goes live
"You just got an order!" when a customer places an order
"You have 1 unread message from [customer name]" when a customer messages you and you're not active in your portal