You can view your list of customers anytime in the Customers tab of your Hotplate portal.

Anyone who has ever ordered from you will be in this list, and those subscribed to your SMS notifications will have a green checkmark under Subscribed. If a customer is only subscribed to your SMS list and hasn’t placed an order yet, then you won’t see any other customer details besides their phone number.

You can't subscribe someone to your storefront yourself, but you can invite them to subscribe by sending them your SMS signup link.

Customers can also subscribe by clicking Never miss a drop on your storefront.

If you’re migrating over to Hotplate from another system and wan’t to import your customer list, please reach out to support ([email protected]) and we can help.

Send us a spreadsheet with phone number (required) and email address (optional).

Your customers can always unsubscribe from your notifications by replying to a Hotplate text with "UNSUB [your storefront name]"

Every text that Hotplate sends includes this instruction.

You can also manually unsubscribe a customer:

Once someone is on your list, you can't fully delete them. The best thing to do is to unsubscribe them so they stop receiving notifications.