Gift cards are a powerful way to generate more traffic to your business. It gives your customers and fans the ability to give the gift of your products!
There are two ways to sell gift cards on Hotplate: on your Storefront, and on the menu of a Drop. Read on to learn how to activate each type and to understand how they differ.
Sell gift cards on your Storefront
Go to Settings
Click Storefront
Toggle on "Allow customers to buy gift cards on my storefront"
How storefront gift cards work for your customer
The gift card buyer clicks 'Gift Card' in the top right of your storefront.
They select an amount, fill in the recipient's contact info, hit Continue to payment, and pay.
You receive a text notification when a gift card is purchased from your storefront.
The recipient gets a text and email with their gift card.
The recipient applies the code at checkout in the 'discount code or gift card' field. They'll automatically receive a text with the remaining balance.
You'll get a text notification when a customer buys a gift card from your storefront!
Sell gift cards through a drop
You can also sell gift cards on the menu menu of a drop!
Go to the Summary tab of your drop
Click Additional options
Toggle on Add Gift Card to Menu
Gift cards will be listed at the bottom of your menu
How drop gift cards work for your customer
Gift Card will be listed at the bottom of your menu. The graphic is not customizable.
Customers can select a preset amount or "Other" to input a custom value
The gift card appears alongside other items in checkout and on the buyer's order confirmation.
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You will not be notified when a gift card is purchased through a drop. You can view the gift card by checking the order's Receipt.
Customers who purchase a gift card through a drop will receive pickup reminders for their order, even if the gift card is the only item they purchase.
We are working on making the menu item gift card experience more similar to the storefront gift card experience!