On Hotplate you can payout when you want or set up automated payouts.
Go to the Payout tab
Click Payout
Choose Standard or Instant
Standard: transfer available funds (transactions have settled) now
Instant: if supported by your bank, transfer in minutes for a fee
Note: you can also access Payouts through Settings
Managing Payouts
Go to the Payout tab and click Manage in the top right
Balance
Your balance is broken down into:
Total balance = Processing + Ready to withdraw
Processing = Funds that are still processing from customers' credit cards
Ready to withdraw = Funds have finished processing. This is the amount of money you have available to withdraw with a standard payout.
Accounts
Manage bank accounts: add or remove accounts, set one as default
History
Export transactions: download your transaction history as a CSV
Export payouts: download the history of your past payouts as a CSV
Quick checks if you do not see Payout
Make sure you've completed your Stripe setup
Make sure you are logged in as the account owner/admin
How long do Payouts take?
Standard Payouts
Once you receive an order, the payment takes time to process as your customer's card charge settles. Once processed, the funds are available to withdraw.
The cutoff time for processing is midnight UTC, or:
U.S. Time Zone | Standard Time (ST) | Daylight Saving Time (DST) |
Eastern (ET) | 7:00 PM | 8:00 PM |
Central (CT) | 6:00 PM | 7:00 PM |
Mountain (MT) | 5:00 PM | 6:00 PM |
Pacific (PT) | 4:00 PM | 5:00 PM |
Alaska (AKT) | 3:00 PM | 4:00 PM |
Hawaii-Aleutian (HAT) | 1:00 PM | 1:00 PM (no DST) |
Orders received before midnight UTC → funds become available at midnight UTC that same day.
Orders received after midnight UTC → funds become available at midnight UTC the next day (next business day if it’s a weekend/holiday).
To see exactly when your funds will finish processing and be available to withdraw, click
Once funds are available to withdraw, you can do a one-off manual payout or set up automated payouts.
In Settings, click Payout to do a one-off manual payout. Funds typically arrive on the same business day (local time). Exactly when it shows up in your bank account is up to your bank - Hotplate and Stripe do not have visibility into that ETA.
To set up automated payouts, click the gear button then select Daily, Weekly, or Monthly next to Payout schedule. Stripe will issue payouts on that cadence and payout whatever funds are available at that time.
If you want to bypass the processing time, you can do an instant payout for a fee.
Instant Payouts
If your bank supports instant transfers, you can request an Instant Payout any day or time, including weekends and holidays, and funds typically arrive in the associated bank account within 30 minutes.
Stripe charges a 1.5% fee for an instant payout. It is capped at $50, with a minimum of $1. You will see this fee when you select instant.
Please note, some bank accounts may not support instant transfers. If yours does not, you won’t be able to select Instant.
FAQs
Why is my payout balance negative?
If you recently issued refunds and the amount you refunded is more than what you started with, your 'ready to withdraw' balance will go negative.
Or, you may have taken a Cash, Venmo, or Zelle order. Since these are paid to you directly, the Hotplate fee is collected from your payout balance.
What happens if my payout balance is negative?
Read our article here.
As always, if you have any questions, reach out to us at [email protected]!