Hotplate

If your payout balance is $0.00, delayed, or negative, it is usually due to processing timing or recent refunds or off-platform orders.

- After orders are placed, charges to your customers' credit cards must settle before they are available to withdraw.
- Midnight UTC is the cutoff for when funds will process
  - Orders received before midnight UTC → funds become available at midnight UTC that day
  - Orders received after midnight UTC → funds become available at midnight UTC the next business day

- Funds are still processing
 - After orders are placed, charges to your customers' credit cards must settle before they are available to withdraw.
 - Midnight UTC is the cutoff for when funds will process
 - Orders received before midnight UTC → funds become available at midnight UTC that day
 - Orders received after midnight UTC → funds become available at midnight UTC the next business day

Weekend/holiday timing: since banks are closed on these days, availability and transfer posting can shift to the next business day.

Recent refunds: refunds will reduce your available balance.

Off-platform payment orders (cash/Venmo/Zelle): Hotplate fees are collected from your payout balance, because the customer pays this to you via cash/Venmo/Zelle.

- Weekend/holiday timing: since banks are closed on these days, availability and transfer posting can shift to the next business day.
- Recent refunds: refunds will reduce your available balance.
- Off-platform payment orders (cash/Venmo/Zelle): Hotplate fees are collected from your payout balance, because the customer pays this to you via cash/Venmo/Zelle.

Go to Settings → Payout → click the gear button.

Check your Balance to see Total balance, Processing, Ready to withdraw.

Check History and any status messages for pending/processing timing.

Review recent refunds or off-platform payment orders.

If your balance is still unexpected, contact support with the payout ID and date.

1. Go to Settings → Payout → click the gear button.
2. Check your Balance to see Total balance, Processing, Ready to withdraw.
3. Check History and any status messages for pending/processing timing.
4. Review recent refunds or off-platform payment orders.
5. If your balance is still unexpected, contact support with the payout ID and date.

<a href="https://help.hotplate.com/en/articles/13962274-how-to-get-set-up-with-stripe">How to get set up with Stripe</a>

<a href="https://help.hotplate.com/en/articles/13780039-what-happens-if-my-payout-balance-is-negative">What happens if my payout balance is negative?</a>

Common reasons a payout balance is unavailable, delayed, or negative.

Why is my payout balance $0, negative, or still processing?

Find answers and get help from Intercom Support and Community Experts

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Why is my payout balance $0, negative, or still processing?

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