If your payout balance is $0.00, delayed, or negative, it is usually due to processing timing or recent refunds or off-platform orders.
Most common reasons
Funds are still processing
After orders are placed, charges to your customers' credit cards must settle before they are available to withdraw.
Midnight UTC is the cutoff for when funds will process
Orders received before midnight UTC → funds become available at midnight UTC that day
Orders received after midnight UTC → funds become available at midnight UTC the next business day
U.S. Time Zone | Standard Time (ST) | Daylight Saving Time (DST) |
Eastern (ET) | 7:00 PM | 8:00 PM |
Central (CT) | 6:00 PM | 7:00 PM |
Mountain (MT) | 5:00 PM | 6:00 PM |
Pacific (PT) | 4:00 PM | 5:00 PM |
Alaska (AKT) | 3:00 PM | 4:00 PM |
Hawaii-Aleutian (HAT) | 1:00 PM | 1:00 PM (no DST) |
Weekend/holiday timing: since banks are closed on these days, availability and transfer posting can shift to the next business day.
Recent refunds: refunds will reduce your available balance.
Off-platform payment orders (cash/Venmo/Zelle): Hotplate fees are collected from your payout balance, because the customer pays this to you via cash/Venmo/Zelle.
How to troubleshoot
Go to Settings → Payout → click the gear button.
Check your Balance to see Total balance, Processing, Ready to withdraw.
Check History and any status messages for pending/processing timing.
Review recent refunds or off-platform payment orders.
If your balance is still unexpected, contact support with the payout ID and date.