Our delivery feature isn't self-serve yet, but you can request setup from the Hotplate team. Use this guide to request delivery, avoid setup delays, and preserve your delivery settings for future drops.
Submit a Delivery Setup Request
1) Fill out this form
For Step 5 of the form
Download this spreadsheet, input your zip codes and fees, save, then upload it into Step 5
This file is already formatted so that you have 2 columns: Zip Code and Delivery Fee. Each zip code can only have 1 fee.
2) Sit tight!
Please allow ~1-2 business days for the Hotplate team to configure your delivery settings. We'll send you an email when your template is ready.
Keep in mind:
Delivery is not connected to any third-party courier services - how you handle doing the deliveries is up to you!
You cannot update delivery settings on your end - reach out to us at [email protected] with the changes and we'll help you out.
After setup: keep delivery working on future drops
When we set up delivery, it’s configured as a type of fulfillment window for a specific drop, rather than a global setting applied to your account. In order to preserve those settings for future drops, you’ll have to duplicate the drop template we give you, then make any changes.
If you create a new drop, you will not see Delivery as an option.
Duplicate a drop with delivery to preserve delivery settings.
Duplicate delivery windows when adding more delivery days/times.
If you create a brand-new drop (instead of duplicating), delivery settings will not carry over.
If delivery stops appearing, check for the yellow "Delivery" badge on both the drop and the delivery window. If you don't see them in both places, delivery settings aren't applied.
FAQs
How long should I expect delivery setup to take?
Typically 1-2 days. Please give us as much heads up as you can, and let us know if you're trying to go live with a delivery drop and need it setup sooner.
Can I update ZIP codes or delivery fees later?
Yes. Send an updated sheet to support and we can apply the changes.
Can I offer delivery-only (no pickup)?
Yes. Tell us you want delivery-only and we'll disable pickup for your template.
Can I target only part of a ZIP code?
No. Delivery is currently ZIP-based, we don't support custom map/radius zones at this time.
Where do I find customer delivery addresses?
Customers are prompted for an address only when delivery is enabled on your drop. Their address will appear on their order ticket.