Understanding Hotplate's Pricing

Hotplate’s core mission is to make the food industry more accessible to anyone with the talent and skills to make amazing things. From that mission, we try to take as little money as possible from our Chefs so someone from any socioeconomic background or business stage can run their food business easily. This article is meant to help you understand the fees we charge.

What Chefs pay

Payment Processing

In order to allow you to accept credit and debit card payments, Hotplate partners with a company called Stripe.

This fee is 2.9% + 30¢ per transaction.

We do not take any cut from this charge, and forward it directly to Stripe. You will see the amount charged for payment processing broken out at the bottom of each transaction like this:

Do you take any additional fees when I payout?

Nope! All our fees are accounted for on a per order basis.

What your customers pay

Hotplate Fee

For Hotplate to make revenue, we charge your customers a small fee at checkout. We charge this fee based solely upon subtotal, and we never take any additional fees from tip, tax, or delivery fees. The average fee payed by customers across our platform is about $1.35.

This fee is 5% of the order subtotal + 55¢.

How your customer see our fees

At checkout, any customer can see the fees we charge before they enter their card info, under a line item called “Taxes and Fees”. See the below screenshot for an example:

I don’t want my customers to pay a fee. Can I pay the Hotplate fee for them?

Some businesses prefer to pay some or all of the Hotplate fee on behalf of their customers. You can easily adjust what portion of the fee you pass onto your customers in your settings. You can also choose to pass along the payment processing fee to your customer. This is what to look for in your Settings: