How to refund customers
Last updated February 11, 2025
Looking to cancel a customer’s order? You’ll just want to issue a refund then close their order ticket.
You can issue a partial or full refund to customers straight from your Hotplate portal in just a few clicks. Here’s how:
- Locate the order ticket in the Orders tab
- Click the 3 dots in the bottom left
- Click Receipt and Refund
- Choose to refund a dollar amount or specific items
- Decide if you would like to restock items once refunded, and if you’d like to remove the order from your prep and pack tab.
Here’s a quick looping gif to walk you through that process:
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