Hotplate handles most customer communication through automated reminders. From your Inbox, you can also message customers directly or send a text blast (link).
How to message a customer from the Inbox
Go to your Inbox
Click Message at the top
Search for the customer you want to message
Write your message
Send
How to message a customer from their order
Go to the Orders tab
Tap on the order ticket
Click Message at the top of the ticket
It's easy to message a customer from anywhere else in the portal, too. Just click on the customer's name, then hit Message at the bottom.
Can customers message me?
Yes! Once you message a customer, they can reply.
After they checkout, customers can also click Message on their order confirmation page. This page is also linked in all pickup reminders.
How do I know if a customer messaged me?
You'll see a red dot on your Inbox tab when you have an unread message. If you’re not active in your portal, you will also get a text letting you know you have unread messages.
When you send a message to one of your customers, they’ll receive text and email notifications.
Want to message several customers at once?
You can! Learn how to send a text blast.