Use this guide when you need to message customers outside automated reminders.
Message one customer
Go to Inbox or open the customer from an order.
Click Message.
Write and send your message.
Send a text blast to many customers
Go to Inbox
Choose your audience.
Write your message, include a link (optional), and send.
Message customers with open orders
Go to Orders
Filter as needed
Click the 3 dots in the top right
Click Text blast
Best practices
Include pickup date/time and location.
Keep messages short and action-oriented.
Use one-off blasts for exceptions, not as a replacement for automated reminders.