How to payout
Last updated October 28, 2025
Hotplate now partners with Stripe for payouts, to meet compliance requirements and ensure more reliable and secure transfers. Stripe also offers two great features: instant and partial payouts.
Here, we’ll walk you through how to get set up with Stripe and how payouts work.
Set up with Stripe
This only takes a few minutes.
- Go to your payout tab and click Set up payouts
- You’ll be asked if you are a company (with an EIN) or an individual (no EIN)
If you have an EIN, you’ll then be asked to enter your business details.
⚠️ Make sure your Legal Business Name and your EIN are entered exactly as they appear on IRS-issued documents.
Stripe may ask you to upload documents in order to verify the details you entered.
If you don’t have an EIN, verify your personal details.
⚠️ Make sure your name appears exactly as it is recorded with government agencies. If not, click Edit.
Link your bank account
Once Stripe has verified your information, it’s time to link your bank account so you can get paid!
Search for your bank.
If you can’t find your bank, click the option to manually enter details. Or, click on any bank, then Manually verify instead at the bottom. Enter your Routing and Account numbers.
Proceed by logging in and connecting your account
How long do Payouts take?
Standard Payouts
Once you receive an order, the payment takes time to process as your customer's card charge settles. Once processed, the funds are available to withdraw.
The cutoff time for processing is midnight UTC, or:
| U.S. Time Zone | Standard Time (ST) | Daylight Saving Time (DST) |
| Eastern (ET) | 7:00 PM | 8:00 PM |
| Central (CT) | 6:00 PM | 7:00 PM |
| Mountain (MT) | 5:00 PM | 6:00 PM |
| Pacific (PT) | 4:00 PM | 5:00 PM |
| Alaska (AKT) | 3:00 PM | 4:00 PM |
| Hawaii-Aleutian (HAT) | 1:00 PM | 1:00 PM (no DST) |
- Orders received before midnight UTC → funds become available at midnight UTC that same day.
- Orders received after midnight UTC → funds become available at midnight UTC the next day (next business day if it’s a weekend/holiday).
- To see exactly when your funds will be available to withdraw, click More info
Once funds are available to withdraw, you can do a one-off manual payout or set up automated payouts.
- Click Payout to do a one-off manual payout. Funds typically arrive on the same business day (local time). When it shows up in your bank account is up to your bank - Hotplate and Stripe do not have visibility into that ETA.
- Click Manage to set up automated payouts (daily, weekly, or monthly). Stripe will issue payouts on that cadence and payout whatever funds have processed at that time.
If you want to bypass the processing time, you can do an instant payout for a fee.
Instant Payouts
If your bank supports instant transfers, you can request an Instant Payout any day or time, including weekends and holidays, and funds typically arrive in the associated bank account within 30 minutes.
Stripe charges a 1.5% fee for an instant payout. It is capped at $50, with a minimum of $1. You will see this fee when you select instant.
Please note, some bank accounts may not support instant transfers. If yours does not, you won’t be able to select Instant.
FAQs
Why is my payout balance negative?
- If you recently issued refunds and the amount you refunded is more than what you started with, your 'ready to withdraw' balance will go negative.
- Or, you may have taken a Cash, Venmo, or Zelle order. Since these are paid to you directly, the Hotplate fee is collected from your payout balance.
What happens if my payout balance is negative?
- Read our article here .
As always, if you have any questions, reach out to us at support@hotplate.com !